Refunds are usually issued within 7 business days of us receiving the product back. Some items are marked ""Non- returnable"" Non-returnable Items, except as required by law: We will try to select an item with no marks on the packaging, and ship with extra packing material. If you are a collector seeking pristine packaging, please email us with your order. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes. *Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. To expedite your claim, please email with photographs of the package and damaged contents. Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. Please make sure you have typed in the correct address.įor assistance, you can contact Customer Service by email Circumstances: We have no control over addresses typed on the checkout pages. If a package is lost or misdirected due to an incorrect input address, AllCarebrands is completely not responsible. Packages returned to us marked "Refused", "Undeliverable", or otherwise, are subject to a 20% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 20% re-stocking fee will be deducted from your refund. Your credit card will be refunded for the shipping, or store credit can be issued to you. If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. Products that have been opened, tampered with, played with or altered will not be eligible for return. We must be notified of the return within 7 days of your receipt of the product.Īll returns must be in the original, factory-sealed packaging in the same condition that they were received. Some products have different policies or requirements associated with them as noted. Items purchased from AllCarebrands can be returned for refund, store credit or exchange within 30 days of receipt of shipment in most cases. While most orders arrive in a very timely manner, shipping times cannot be guaranteed.ĭelivery delays can occur due to weather, USPS or UPS errors or other factors beyond our control. Weekends and US holidays are not counted as business days. Any order placed after 10:00 am EST may not be processed until the NEXT business day (So, if you place an order on Friday at 10:00am EST or later, it may not be processed until Monday morning). Rush Delivery orders are prioritized and generally ship faster. We prepare and ship orders as quickly as possible when they are placed, but we ask that you allow 1-3 business days for your order to be fulfilled. Saturdays & Sundays are not business days.Īll orders are processed by our well-staffed warehouse team. Estimates below do not apply during busy holiday seasons. If you choose Expedited Delivery, your package may take up to 2-4 business days to arrive. If you choose Priority Delivery, your package may take up to 6-9 business days to arrive. If you choose Standard Delivery, your package may take up to 10-12 business days to arrive.
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